MAN VERSUS MACHINE

Illustration: Shyam G Menon

Illustration: Shyam G Menon

During the day, Mumbai’s railway stations are typically crowded places that become more crowded whenever a train arrives. Here and at equally crowded nodes on the city’s streets, small eateries and tea stalls exist that work at frenetic pace. One such eatery, at the railway station I frequent, has long been halt for a plate of potato vada (served with mint chutney and spicy chilli-garlic powder) and a cup of tea for me – a sort of cheap brunch freelance journalist treats himself to. There are two such stalls at the railway station, one each at its two exits on the side of town I live in. The vada is tastier at the place I patronize. You may notice a moment of relaxation here and a moment of relaxation there but otherwise almost everyone working at these eateries stays busy. The manager accepts the money, pays the balance, shouts the order and keeps a watch. At the same time, his assistants hear the order shouted, wipe a plate clean, find the required food item from the several kept around and serve it. The whole sequence from payment to serving food takes less time than what would be required to either swipe a card for digital payment or do one of those phone-based electronic wallet-transactions. Thanks to demonetization, overall business has dropped a bit, for people rattled by shortage of change hold back on expense. Impulsive expenditure like a cup of tea or a snack, are among the first things to get put off. Seeing the manager enjoy a rare moment of quietness, I asked him whether the Indian government’s evangelism for digital payment would work in his case. He smiled. “ I own two establishments here,’’ he said, pointing to a tad more fashionable joint next door, visited by college students. The one freelance journalist goes to is an older working class type-eatery. The college crowd-joint had a suitably attractive name and slightly more expensive food – rolls, sandwiches etc. “ I installed a card-swiping machine there,’’ the manager said, “ but the telecom network has suddenly got loaded with traffic that it takes a long time to make a payment. As for the place where you have your vada and tea, here the pace of work is so fast that a swipe machine or an electronic wallet would fail to keep pace. In the time I swipe one card, under normal circumstances I would handle five or six customers, quite likely more. Besides, a machine does one job at a time. As manager I am doing several jobs at once – while I am accepting money and giving back balance, I am shouting the order and also keeping an eye on whether the orders are being attended to, even who is taking what from the refrigerator. I am also being flexible, negotiating and taking spot decisions as I go along. Electronic transactions have one value for sure. A record of transactions is automatically kept. It makes the daily tallying easier. But we anyway do that with some marginal, negligible error. By and large for our work at this eatery, none of the digital fads are relevant. Hopefully, in some days the problem with change is sorted out and we are back to the old level of hectic work,’’ he said. I wondered if realities like this find place in the wisdom of the day, deciding how India should live.

(The author, Shyam G Menon, is a freelance journalist based in Mumbai.)

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